FCC Launches Investigation into AT&T 9-1-1 Outage
Thursday, March 09, 2017 | Comments

The FCC launched an investigation into the March 8 9-1-1 outage that impacted AT&T wireless subscribers across the United States.

“Every call to 9-1-1 must go through,” said FCC Chairman Ajit Pai. “So, when I first learned of yesterday’s outage, I immediately directed FCC staff to contact AT&T about it and the company’s efforts to restore access to emergency services to the American public. I also spoke with Randall Stephenson, AT&T’s CEO, and stressed the urgent need to restore service and to communicate with first responders, as well as AT&T customers, about the status of operations. Additionally, I announced last night that I have directed commission staff to track down the root cause of this outage.”

AT&T is the only publicly announced bidder still in the running for the First Responder Network Authority (FirstNet) contract. An AT&T executive said March 8 that the carrier is optimistic about its chances of winning the contract for the FirstNet nationwide public-safety broadband network (NPSBN) and the contract’s potential opportunities.

“The FCC’s public-safety professionals are on the case,” said Lisa Fowlkes, acting chief of the FCC Public Safety and Homeland Security Bureau (PSHSB). “Access to 9-1-1 emergency services is essential for all Americans, especially the most vulnerable. We will fully investigate this outage and determine the root cause and its impact.”

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